Updated: April 27, 2026
Thank you for browsing the Excavation Chanthier website and familiarizing yourself with our privacy policy (hereinafter referred to as the “Policy”).
By browsing our website or using our platforms, interactive tools (including our pricing calculators and our AI-based conversational assistant), or services, you acknowledge that you have read and understood this Policy, and you agree that your personal information will be managed in accordance with it, where applicable.
This Policy is drafted in accordance with Quebec’s Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1, as amended by Law 25), the federal Personal Information Protection and Electronic Documents Act (PIPEDA), and the guidance issued by the Commission d’accès à l’information du Québec (CAI).
Our Privacy Policy includes the following sections:
This Privacy Policy is intended to inform our users about how we collect, use, communicate, and protect their personal information.
To guarantee this protection, Excavation Chanthier ensures that it obtains an individual’s consent before collecting, processing, and disclosing personally identifiable information, except where law permits or requires us to act without consent.
The reasons and methods by which Excavation Chanthier, or anyone acting on its behalf, will manage your personal information are explained in this Policy. It is written in plain language to ensure full understanding and informed consent on the part of users.
In accordance with section 8.1 of the Act respecting the protection of personal information in the private sector (Law 25), Excavation Chanthier has designated a Privacy Officer (in French: Responsable de la protection des renseignements personnels):
Éric Boudreault
Privacy Officer
Excavation Chanthier
841 Mécatina Street, Terrebonne (Québec) J6W 0B6 Canada
Phone: (450) 821-2876
Email: info@excavationchanthier.ca
The Privacy Officer is responsible for ensuring compliance with and implementation of this Policy. Any request relating to your personal information (access, rectification, withdrawal of consent, portability, de-indexation, complaint) must be addressed to them.
We ensure that we obtain consent before collecting personal information from anyone. Such consent is manifest, free, informed, and given for specific purposes. It may be express or implied, and may be given either by the individual themselves or by an authorized representative.
We request express consent — orally, electronically, or in writing — for any collection of sensitive information or for any secondary purpose. However, implied consent may be inferred from an individual’s actions or inactions when reasonable in the circumstances. For example, providing a name and telephone number through our quote form to obtain a price estimate is perceived as implied consent to the collection of that information for the purpose of processing the request.
In determining the type of consent required, we assess the nature of the personal information, the purpose for which it is collected, and the reasonable expectations of an individual in a similar situation.
If we intend to use personal information for another purpose not specified at the time of collection, we will specify this new purpose and consent will be sought again.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting the Privacy Officer (above).
In certain situations, such as a government request or legal obligation, it may not be possible to obtain an individual’s consent to process their personal information. We will never share personal information outside the terms of this Policy except as required or permitted by law.
Excavation Chanthier may collect personal information in a variety of ways, but always lawfully and only for clearly stated purposes, as set out in this Policy, or where permitted or required by law.
The personal information we collect, and its level of sensitivity, may differ depending on the nature of your interactions with Excavation Chanthier (visiting the site, submitting a quote form, using the French drain pricing calculator, conversing with our AI-based assistant, requesting a PDF estimate, etc.). It is therefore essential for us to clarify which information we use.
We take care to protect all personal information collected. We pay particular attention to data such as:
We and our partners use technologies that collect information from your device to improve our offerings and deliver advertising and content tailored to your preferences. You may accept or decline some of these functionalities.
The data we collect aligns with the purposes and objectives stated in our Privacy Policy.
Here are the reasons why your personal information is collected:
Excavation Chanthier is committed to protecting your personal information and to processing it in accordance with industry standards and norms, solely for the purposes for which it was collected, as stipulated in this Policy or any other specific notice. We implement technical measures (TLS encryption in transit, access controls, logging) and organizational measures (training, access restricted to a need-to-know basis) to protect your information.
However, given the security risks associated with transmission over the Internet, total protection of such data cannot be guaranteed. Therefore, any information you transmit to us is sent at your own risk.
Excavation Chanthier ensures that the personal information it holds is as accurate, up-to-date, and complete as is necessary for the purposes for which it is to be used.
You have the right to request access to your personal information to verify it and to request rectification if it proves to be inaccurate. If you believe that your data is inaccurate, or if you wish to consult your information, you can send a request to the Privacy Officer using the contact details provided above.
We will endeavor to provide you with access to your data within 30 days of receipt of the request, in accordance with Law 25. For security reasons, we may need to confirm your identity before responding.
There may also be situations where we are unable to provide you with access to your information — for example, if this would involve disclosing the personal information of another person who has not given consent, or if there are legal constraints on such disclosure. If this is the case, we will inform you in writing of the reasons for our refusal and of the recourses available to you.
If your request concerns data on third-party websites or platforms, please contact those entities directly.
As a Quebec resident, you benefit from the following rights with respect to your personal information:
To exercise any of these rights, contact the Privacy Officer (above).
Excavation Chanthier does not disclose your personal information to companies, organizations, or individuals outside of Excavation Chanthier, except to our authorized suppliers and processors who require access to such information for the purposes stated in this Policy, and in compliance with its provisions, as well as in the following situations:
Excavation Chanthier will not sell or rent your personal information to third parties.
In accordance with sections 7 and 17 of Law 25, the following table lists the principal third parties to whom we communicate personal information, the nature of the information transmitted, and the purposes of the communication:
| Supplier | Role | Information transmitted | Place of processing |
|---|---|---|---|
| Hostinger International Ltd. | Web hosting and database | All data submitted to the site (forms, quotes, server logs) | Lithuania / Netherlands (EU) |
| Resend Inc. | Transactional email service (PDF estimates, confirmations) | First name, last name, email, content of the estimate | United States |
Amazon Web Services (AWS SES, region us-east-1) | Email delivery infrastructure (Resend’s sub-processor) | Same as Resend | United States (Virginia) |
| HighLevel Inc. (LeadConnector / GoHighLevel) | Customer relationship management (CRM) system | First name, last name, email, phone, city, quote data (length, foundation type, options, CAD total), SHA-256 fingerprint of the PDF | United States |
| Zapier, Inc. | Integration bridge between our Unbounce landing pages and our CRM | Same as LeadConnector | United States |
| Unbounce Marketing Solutions Inc. | Hosting of landing pages and forms | Contact details and quote data submitted via Unbounce pages | Canada / United States |
| OpenAI, L.L.C. | Hosting of our AI-based conversational assistant (“Custom GPT”). OpenAI processes your inputs on its servers in the United States and then, through “OpenAI Actions”, initiates outbound HTTPS calls from its servers to our REST infrastructure (/wp-json/drain/v1/quote, /wp-json/drain/v1/pdf-estimate, /wp-json/drain/v1/lead) to generate estimates, deliver PDFs, and record intent leads. OpenAI therefore acts as an active processor and not merely as an end-user client. | Text content of messages exchanged, quote inputs, contact details (name, email, phone) when an intent lead is captured | United States |
| Google LLC (Google Analytics) | Anonymized audience analytics (where enabled) | Truncated IP address, browsing events, session identifiers | United States |
This list may be updated periodically. You may request the current version from the Privacy Officer.
In accordance with section 17 of Law 25, we inform you that the communication of personal information to several of the suppliers listed above involves a transfer outside Quebec, principally to the United States and, in some cases, to the European Union.
Before any transfer, we conduct a privacy impact assessment (PIA) to verify that the information communicated benefits from adequate protection, including through:
You may obtain a summary description of the assessment performed for a given supplier by contacting the Privacy Officer.
By using our services, you expressly consent to this international transfer of personal information.
In accordance with section 12.1 of Law 25, we inform you that our French drain pricing calculator and our AI-based conversational assistant produce price estimates generated entirely automatically based on the inputs you provide (drain length, foundation type, options).
These estimates are indicative and non-contractual: no legal or contractual decision is taken solely on the basis of this automated processing. A human representative of Excavation Chanthier validates every quote before it becomes contractual.
The principal factors and parameters used by our calculator are published in the “Calculation details” section of the PDF estimate we send you. On request, we can provide you with additional information on how the model operates. You may also submit observations to a member of our team before the signing of any contract.
If you prefer not to be subject to automated processing, you may contact us directly by phone or email to obtain a manually prepared quote.
Specifics of the Custom GPT hosted by OpenAI. When you interact with our conversational assistant via the OpenAI platform (ChatGPT), your inputs are first processed by OpenAI’s servers in the United States. OpenAI, through the “OpenAI Actions” mechanism, then initiates outbound calls from its own servers to our REST infrastructure to compute an estimate, generate a PDF, or record an intent lead. OpenAI does not act solely as a display channel: it is an active processor making server-to-server calls to our systems on your behalf. This interaction involves a transmission of your personal information from OpenAI to our hosting infrastructure (Hostinger, EU) and to our CRM (LeadConnector, United States).
Opt-out option. If you prefer that your inputs not transit through OpenAI, you may at any time use our French drain pricing calculator directly on the website: excavationchanthier.ca/en/excavation/french-drain/french-drain-cost/ instead of going through the Custom GPT. The web calculator does not route any data to OpenAI.
Excavation Chanthier retains the information it collects for specific periods, depending on the type and the purpose of collection. Throughout this retention period, Excavation Chanthier implements physical, technical, and organizational measures to ensure the security and accuracy of personal information.
| Data category | Retention period | Justification |
|---|---|---|
| Prospect contact details (first name, last name, email, phone, city) | 24 months after last contact | Commercial follow-up |
| Intent leads captured via the Custom GPT (first name, last name, email, phone, intent text) | 24 months after last contact | Commercial follow-up |
| Generated PDF estimates and quote data | 12 months after generation | Customer reference and dispute resolution |
| Conversations with the AI assistant (Custom GPT) | 30 days | Technical diagnostics and service improvement |
| Email delivery logs (Resend webhooks, LeadConnector retry queue) | 30 days | Delivery incident diagnostics |
| Analytics data (Google Analytics) | 26 months (default setting) | Audience analysis |
| Customer files linked to an executed contract | 7 years after end of contract | Accounting and tax obligations (CPA, ITA) |
After the end of the applicable retention period, personal information is destroyed or irreversibly anonymized.
With your consent, Excavation Chanthier may use cookies, web beacons, pixels, log files, or other technologies to collect specific personal information about visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are data sent by the server to the browser when a site is visited, making it possible to uniquely identify the current session. This information may include details such as your IP address, browser type and version, the pages of our site you visit, the date and time of your visit, the duration of your session, and other statistics.
In accordance with section 8.2 of Law 25, profiling functions that allow a person to be identified, located, or tracked are deactivated by default. You may enable or disable them at any time via the consent management banner present on the site.
Please note that our website may contain links to third-party websites. Our Privacy Policy no longer applies once you leave our site. Excavation Chanthier is not responsible for the collection or processing of personal information by these third parties or via these external sites.
In accordance with section 3.5 of Law 25, in the event of a privacy incident (unauthorized access, use, or communication, or loss of personal information), Excavation Chanthier will promptly take reasonable measures to reduce the risk of harm and prevent recurrence. If the incident presents a risk of serious harm, we will notify the affected individuals and the Commission d’accès à l’information du Québec, and will maintain a register of incidents in accordance with the law.
This Policy enters into force on April 27, 2026.
Update: April 27, 2026
This Policy replaces the previous version dated October 1, 2024. Excavation Chanthier reserves the right to amend this Policy at any time. Any material change will be announced on our website. We invite you to review it regularly.
If you have any questions, comments, or concerns regarding this Policy, or if you wish to exercise any of the rights described above, please do not hesitate to contact our Privacy Officer:
Éric Boudreault
Privacy Officer
Excavation Chanthier
841 Mécatina Street, Terrebonne (Québec) J6W 0B6 Canada
Phone: (450) 821-2876
Email: info@excavationchanthier.ca
